OZ12 for 60% off
Vueloeyewear

T&CS

RETURN POLICY

  • Items may be returned within 30 days of receiving for exchange or store credit only.
  • Items marked “Final Sale” are not eligible for Exchange or Store Credit. No Exceptions.
  •  Items must be returned in original packaging- with Vuelo tags, cleaning cloth, case and Box.
  • If items are not returned in original condition, you will automatically be charged per item as follows: $10 for item and 10% restocking fee on each item that will need to be re-packaged due to missing cleaning cloth, case and Box.
  • Customer is responsible to insure package and send back with a signature required to assure receipt of return.
  • Vuelo eyewear is not responsible for any loss or return that has not been insured or signed for.
  • We do not reimburse for return/exchange shipping.
  • Free Shipping on Exchanges for orders over $250.00 applies to the return shipping. You must cover all shipping back to us.
  • Returns are processed within 5-7 business days upon receipt.

SHIPPING


  • All orders with any Pre Order item(s) will be held and shipped together on the date listed for Pre Order arrival.
  • If you need an item to arrive on a guaranteed delivery date, please leave a note or email help@vueloeyewear.com
  • Any orders placed after 12:00 pm AEST, will be shipped on the next business day.
  • We do not ship to any Hotels, Vacation homes, or temporary addresses.
  • UPS and DHL does not deliver to any P.O. Box addresses. If your Billing Address is a P.O. Box please enter it, but also provide a physical address for shipping.
  • You will be emailed your tracking number as soon as your order ships.
  • Vuelo Eyewear is not responsible for tracking any orders that have been shipped. Please see links for tracking information.
  • Once an order is placed, your shipping address may not be changed.
  • If a package is undeliverable, customer will be held responsible for return shipping as well as original shipping charges.
  • If package status shows delivered, and you did not receive the item, all claims must be made by the customer with the designated carrier.
  • Vuelo Eyewear is not responsible for any customs or duties due on International shipments. If you decline to pay for the customs or duties fees, and the package is returned to us, the customer is responsible for all shipping costs including return shipping and will have the remainder balance as STORE CREDIT. No refunds will be issued.


ORDERS

  • Before we can release your purchase, we may need to confirm your details with you or your card issuer. We will do our best to keep delays to a minimum.
  • If you are shipping to a different address than the billing, this will cause a slight delay in processing your order.
  • We do not ship to Hotels or Vacation homes.
  • Once an order is placed, it can not be canceled or adjusted. To make an adjustment to your order, you will have to go through the exchange process after receiving your order.
  • You may send an order back for an exchange or store credit only. No Refunds.
  • We process orders within 2-24 hours Mon-Fri on all Australian non-holidays.
  • We do not offer any price adjustments once an order is shipped.

TERMS OF USE


  • Items may be returned within 31 days of receiving for exchange or store credit only. Final Sale items and Coupon Sale Items may not be returned for store credit or exchange.
  • Items should be returned new, unused, and with Vuelo Eyewear tags, cleaning clothes, case and box. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
  • If items are not returned in original condition, you will automatically be charged per item as follows: $10 for per item and 10% restocking fee on each item that will need to be re-packaged due to missing cleaning cloths, case or Box.
  • We do not reimburse for return/exchange shipping.
  • Customer is responsible to insure return package and send back with a signature required to assure receipt of return.
  • Vuelo Eyewear is not responsible for any loss or return that has not been insured or signed for.
  • Returns are processed within 5-7 business days upon receipt.
  • Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.



PRIVACY POLICY

This privacy policy sets out how Vuelo uses and protects any information that you give Vuelo when you use this website. Vuelo is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Vuelo may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


WHAT WE COLLECT

We may collect the following information:

  • Name and photo identification
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

SECURITY


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


HOW WE USE COOKIES


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


LINKS TO OTHER WEBSITES


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION


You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at help@vueloeyewear.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at Help@vueloeyewear.com We will promptly correct any information found to be incorrect.